Introduction:
In the fast-paced world of e-commerce, customer service can make or break a business. As customer expectations evolve, providing efficient support is critical. AI chatbots offer a solution, allowing businesses to automate responses and engage customers in real-time. However, not every e-commerce business has the budget for expensive AI solutions. Fortunately, there are numerous free AI chatbots available that offer excellent functionality without costing a dime. In this post, we’ll explore the top 10 free AI chatbots for e-commerce in 2025, which can help you improve customer engagement, save time, and boost sales.
1. Tidio
Overview:
Tidio offers a free plan that provides unlimited messaging, real-time chats, and automated replies, making it ideal for small e-commerce businesses. With integrations into platforms like Shopify and WordPress, Tidio makes customer service a breeze.
Key Features:
- Unlimited messages
- Easy integration with e-commerce platforms
- Automated customer support
Why Use It:
Tidio’s free plan provides an easy, cost-effective way to interact with your customers. With chatbots handling simple queries and automating responses, your team can focus on higher-priority tasks.
Learn more about Tidio here.
2. ManyChat
Overview:
ManyChat is another great tool for e-commerce businesses, offering a free plan that helps businesses connect with customers on Facebook Messenger. ManyChat automates customer service, lead generation, and order updates seamlessly.
Key Features:
- Messenger bot for e-commerce
- Automated lead generation
- Order tracking
Why Use It:
ManyChat’s free chatbot is a fantastic way for businesses to start automating their e-commerce customer service without a hefty upfront cost.
Check out ManyChat’s features here.
3. Chatfuel
Overview:
Chatfuel’s free plan is perfect for businesses looking to automate Facebook Messenger conversations. Its AI-driven approach helps engage customers effectively while saving your team time.
Key Features:
- Customizable AI chatbot
- Facebook Messenger integration
- Multi-platform support
Why Use It:
Chatfuel allows you to create personalized chatbot conversations, which improves the customer experience and drives higher engagement on Facebook.
Explore Chatfuel here.
4. HubSpot Chatbot
Overview:
HubSpot offers a chatbot tool that integrates perfectly with the HubSpot CRM, making it easy to track and manage customer interactions. The free plan provides basic automation and live chat features for small e-commerce stores.
Key Features:
- CRM integration
- Lead capture and qualification
- Live chat and support
Why Use It:
The HubSpot Chatbot tool allows for easy automation of routine customer inquiries while keeping track of customer details, helping e-commerce businesses optimize their customer journey.
Learn more about HubSpot Chatbot here.
5. MobileMonkey
Overview:
MobileMonkey is a powerful chatbot tool that automates customer interactions via Facebook and Instagram. The free version offers unlimited chatbot usage and can handle customer queries efficiently.
Key Features:
- Unlimited chats on the free plan
- Integration with Facebook & Instagram
- Automated marketing workflows
Why Use It:
MobileMonkey is a great free solution for e-commerce businesses looking to leverage their social media presence for customer service.
Check out MobileMonkey here.
6. Zoho SalesIQ
Overview:
Zoho SalesIQ offers an AI-powered chatbot that provides automated lead capture, real-time visitor tracking, and easy integration with e-commerce platforms. Its free plan is ideal for smaller businesses.
Key Features:
- Visitor tracking
- Lead capture and qualification
- Real-time engagement
Why Use It:
SalesIQ helps businesses engage visitors, convert leads, and provide real-time customer service, all at no cost for small operations.
Find out more about Zoho SalesIQ here.
7. Flow XO
Overview:
Flow XO is a flexible AI chatbot tool with a free plan that allows up to 500 interactions per month. It’s easy to integrate with your website or social media, providing an efficient customer support system.
Key Features:
- 500 free interactions per month
- Integration with websites & platforms like Shopify
- Customizable workflows
Why Use It:
Flow XO offers flexibility and scalability, allowing businesses to automate and personalize customer interactions as they grow.
Explore Flow XO here.
8. Smartsupp
Overview:
Smartsupp offers a free chatbot with live chat functionality. The free version allows up to 3 users, ideal for small e-commerce businesses, and includes features like video recording for customer interactions.
Key Features:
- 3 users for free
- Live chat with video recording
- Multi-channel integration
Why Use It:
Smartsupp provides a solid set of features in its free plan, helping businesses improve communication with customers while providing valuable insights through video chat.
Learn more about Smartsupp here.
9. LiveChat
Overview:
LiveChat offers live chat support for businesses and integrates with popular e-commerce platforms. The free plan is ideal for small businesses that need basic customer support tools.
Key Features:
- Live chat functionality
- Integrates with major e-commerce platforms
- Simple, user-friendly interface
Why Use It:
LiveChat’s free version offers a no-fuss, simple way to interact with customers directly, improving their experience and engagement.
Check out LiveChat here.
10. Freshchat
Overview:
Freshchat offers a free plan that helps businesses interact with customers in real-time. It supports automated responses, multi-channel messaging, and integrates with Shopify and other e-commerce platforms.
Key Features:
- Real-time messaging
- Multi-channel support
- Automated responses
Why Use It:
Freshchat is a great option for small businesses looking for a simple and effective chatbot solution with easy integration.
Find out more about Freshchat here.
Conclusion:
E-commerce businesses can greatly benefit from AI chatbots, and with these 10 free tools, it’s easier than ever to implement automation without breaking the bank. Whether you’re looking to improve customer service, engage visitors, or capture leads, these chatbots offer a wide range of features that will help you achieve your goals.
